TELSEQ Client Support – IT Solutions Toronto

To find out more about our support plans, please visit our Support Plans page.

To help us better serve you, please read our Severity Levels first:

Severity 1 ** (PLEASE CALL FOR IMMEDIATE RESPONSE)

Production server or other mission critical system(s) are down and no workaround is immediately available.

Severity 3 ( RESPONSE TIME 4 – 8 hrs )

Partial, non-critical loss of functionality of the software.

Severity 2 (RESPONSE TIME 30 min – 3 hr)

Major functionality is severely impaired. Operations can continue in a restricted fashion.

Severity 4 ( RESPONSE TIME 8 – 24 hrs )

General usage questions.

TELSEQ CLIENTS - SUPPORT

FOR ALL SEVERITY 4 ISSUES PLEASE USE OUR TICKETING SYSTEM

TELSEQ Solutions offers a flexible, affordable range of Remote Infrastructure Management (Technical Support) services to help you monitor and manage your infrastructure in an efficient manner. Our certified and experienced technicians can monitor and administer your systems remotely or on-site, with best in class service. Choose from a range of services and pricing that allows you to pay for what you need – without compromising your existing vendor engagements or increasing your overall operational costs.

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