TELSEQ Client Support – IT Solutions Toronto

To find out more about our support plans, please visit our Support Plans page.

To help us better serve you, please read our Severity Levels first:
[column col=”1/2″][message_box title=”Severity 1 ** (PLEASE CALL FOR IMMEDIATE RESPONSE)” color=”red”]Production server or other mission critical system(s) are down and no workaround is immediately available.[/message_box]

[message_box title=”Severity 3 ( RESPONSE TIME 4 – 8 hrs )” color=”yellow”]Partial, non-critical loss of functionality of the software.[/message_box][/column]

[column col=”1/2″][message_box title=”Severity 2 (RESPONSE TIME 30 min – 3 hr)” color=”red”]Major functionality is severely impaired. Operations can continue in a restricted fashion.[/message_box]

[message_box title=”Severity 4 ( RESPONSE TIME 8 – 24 hrs )” color=”green”]General usage questions.[/message_box][/column]

 

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